*******!!!!!!!

IMPOSSIBLE TO CANCEL THE CONTRACT! They are ******* and continue taking my money months after I cancel my contract! My contract was due to expire end of December 2022, and I moved to Namibia in November 2022, so I stopped my contract at the end of October 2022 and paid the penalty for prematurely stopping the contract. I spoke with numerous agents and sent all the documentation to the cancellations department, where I got a response from the BOT saying that my early cancellation had been received. The problem is now, even after stopping the contract and paying the penalty, Vodacom is still taking money off my account. They took money, Nov, Dec and now JANUARY as well, which means that they - without my approval continued the contract!!! This company is a **** and has NO CUSTOMER SERVICE! I need this matter resolved as soon as possible, and I would like the money taken from my account to be paid back!!!!!!! I am staying in Namibia now, and I can't get in contact with a real person other than a BOT. Please contact me via email to resolve this matter.