*******!!!!!!!!!

I am disgusted with the way Vodacom thinks they can operate on client's profiles. I opened an account in 2019 and signed a 3-year contract with them. When Covid hit I could not keep up to date with my installments and the debit order was cancelled. After 3 months of trying to get hold of Vodacom to put a payment agreement in place, I paid my outstanding amounts every month right till the last day op July 2022 in full. In the beginning of July 2022, Vodacom phoned me to inform me that my last payment is payable end of July 2022 which I did and if I wish to upgrade they can assist, and if I do not wish to upgrade I can phone Vodacom after my last payment was made to change to a Pay as You Go to keep my number. Today I phoned vodacom after recieving an sms that stated that my contract will be converted back to the original contract within 24 hours. I contacted them as I do not was to renew the contract, and its been more than 3 yeard that I have been paying off this contract, Vodacom informed me that I am not allowed to cancel because they extended more months to my contract. I went ballistic because who gave Vodacom the right to extend my contract without my permission and without informing me? I have been struggling for more than 3 years to pay off this contract and now they want more money out of me? I do not even have the phone anymore, it broke that is how old this contract is. I informed Vodacom that they will have to get the recording of when Vodacom spoke to me in July to inform me that when my last payment is made, I can switch to Pay as You Go. I will fight Vodacom on this and I will put this up everywhere I can to warn people not to do any business with Vodacom as they are a bunch of *******. I will not pay another sent to Vodacom and I informed them of this and I asked that that recording be kept. Vodacom has NO RIGHT to extend a contract if the client paid in full. It's disgusting how they try and rob people of their hard-earned money. I told Vodacom to give me the proof that I was informed in writing and where I gave permission to extend the contract. Its R700 a month I do not have to pay and have been saving to pay off this contract just for them to think they can do as they please and extend the contract.

Vodacom if you read this, you better sort this situation out as I will not pay a cent more!!!!! My contract ended in MAY 2022 - we are in August already. I did not sign any contract other than the one I settled in July 2022. I will name and shame you where ever I go and I have a lot of time on my hands. Better start sorting out my account and phone me.!