AG
Aveshan G
1 reviews | Active since Apr 2019
23 Mar 2021, 07:30
*******
Received a refund today of R 659.14. You people deducted my account for 5 months for R 190.00 which was not supposed to be debited. Refund reference Vodacom SP I********** REFEUND
An amount of R 950.00 was supposed to be refunded and confirmed telephonically by your consultant. You people have made me wait 6 months for my query to be attended to and still ***** from the customer.
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Vodacom's replyOfficial
23 Mar 2021, 08:51Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply23 Mar 2021, 08:51
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team