BS
Brian S

1 reviews | Active since Dec 2019

05 Jul 2021, 16:54

*******! DO NOT GET INTO ANY CONTRACT WITH THESE ********!

Vodacom!

I never used your SIM card or router. From the day it was delivered till I returned it to you, you guys never even activated my number- close to two months after the sim and router were delivered. Now I’m getting an email about how my plan has been changed to prepaid and that I owe you? How when I was complaining time and again that my number wasn’t being activated for over a month and cancelled the whole contract based off of that?

Your consultants kept telling me that the cancellation went through but now you guys are busy taking my money and telling me nonsense.

You guys continued to debit me twice and are now telling me to use up the remaining data before it converts to prepaid. What data? I returned your SIM card and router to you! Don’t frustrate me! Bring back all my money and stop debiting me. Remove me from your data base, you ******!

0
Replies (1)
Vodacom
Vodacom's reply06 Jul 2021, 06:59
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team