1 reviews | Active since Nov 2016

03 Nov 2016, 16:44

******* debited me 25 months for a 24 month contract

<p>Called vodacom in august to cancel my cellphone contract which was the last month for my debit order to run off.</p> <p>My number was converted to prepaid on the last month of august, the end October i was debited, called call centre was promised a refund and to date still nothing,.</p> <p>To top off the worst service ever@!!! i called their pathetic call centre to query this only to be transferred from accounts, to solutions and back to accounts, and guess what these damn *********** staff of VODACOM do, they still have the nerve to cut the call on me!!</p> <p>Called after the 100th time and got throught to a Mbali Mnisi which I requested to speak to a manager at their call centre she refuses me a manager says she has to transfer me to solutions. To date VODACOM has ****** me and still have the oddesity to cut my calls, **** service really disgusting!!!!!!</p>

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Replies (2)
Vodacom
Vodacom's reply04 Nov 2016, 09:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply17 Nov 2016, 15:15
Official

Good Day ClyntonMoodley

Thank you for making us aware of your complaint.

We are sorry to hear of the circumstances under which your posting has reached us.

As per our discussion, I have been in contact with you and believe that your matter is now resolved.

Kind Regards
Kulsoem
Senior Consultant
Vodacom Solution Centre