AB
Angelique B

1 reviews | Active since Aug 2015

01 Aug 2015, 10:49

*******! Debit from my account *******ly

Good day<br> <br> I have contacted Vodacom several times about a refund but still no one have been able to assist.<br> <br> I took out a 1 Gig tablet contract in June and specifically told the consultant over the phone that I only wanted the 1 Gig contract and NO ADDITIONAL App's. <br> <br> Two individual fees have now been deducted by debit order from my account on the 2nd of July and the 1st of August for 2 products that I did not agree to and were thus debited *******ly.<br> <br> Every time I have phoned I was informed that the deduction was not visible on Vodacom's system.<br> <br> I have attached proof of the deduction from my account.<br> <br> My reference number at Vodacom:<br> <br> Ref: Vodacom Direct Div - S3-8A71D-DBC2Z<br> escalated by Bradley Allan<br> <br> Please refund my money and cancel these products!!!<br>

0
Replies (1)
Vodacom
Vodacom's reply02 Aug 2015, 16:55
Official
Hello angie89,

Thank you for your posting.

A consultant will be in touch with you regarding your query.

Regards,
Consumer Website Team