AK
Anwar K

1 reviews | Active since Mar 2019

05 Oct 2021, 16:27

******* called Vodacom

Vodacom are theives. It is surprising how they get away with *****ing innocent people's money. I had a contract that was paid via debit order. Vodacom due to their incompetence didn't request payment from the bank which has been paying on request for the past 18 months. Two weeks ago they decide to cut my services. After trying to get through to a consultant which is almost impossible, the person tells me that Vodacom had a problem and they didn't send the request through. I authorized the debit order which the bank paid immediately but a week later and my account ain't sorted. The theives Vodacom now issue me with a reconnection fee and still *****ing my money for the two weeks that they had cut the line. Vodacom is disgusting. It used to be such a quality company that has now reached the pits. It's the same as our SOE. Sad

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Replies (1)
Vodacom
Vodacom's reply06 Oct 2021, 07:21
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team