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KM
Kelly M

1 reviews | Active since Jun 2018

10 Apr 2022, 10:10

*******

Vodacom has ****** me and is taking food out of my children's mouth.

A fiber package was taken out for an agreed amount of R505pm instead Vodacom deducts almost R3000 from my account.

Now no one gets back to me I have called sent emails and have not received any assistance

0
Replies (4)
Vodacom
Vodacom's reply10 Apr 2022, 11:42
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
KM
Kelly M's update14 Apr 2022, 06:51
Reviewer Update
Yet another week has passed and Vodacom still can't tell me why they stole the money Vodacom sees that they have over debited but still haven't even commited to paying it back. I am writing this message in tears this is really not fair. Please help
KM
Kelly M's update21 Apr 2022, 12:47
Reviewer Update
Still no resolution or reason for *****ing money still no answer still investigating for the passed month.

Please give my money back I fear you guys are going to over debit again this month please please someone help
KM
Kelly M's update11 May 2022, 06:04
Reviewer Update
Stop lying, still no one has contacted me still you are *****ing from me still ok this issue is not resolved. I have no own approached t her ombud