******* and *****

My review is minus 5 stars. At the end of February 2021 my mom agreed to change her contract on the phone via a telesales agent. Firstly the agent ****. The agent told my 68 year old mother that she will be paying less for her new contract. She is not. She told me about what she did and I immediately told her to cancel the contract. She received her new sim cards and we went to Vodacom in Fish Hoek Cape Town. In store we cancelled the upgrade to that contract and we cancelled it within the time period allowed to cancel the contract. We were then told that ram courier company must come and collect the sim cards from us. We are still waiting for ram to collect the sim cards, we are still waiting for the contract to be cancelled even though we have cancelled. Vodacom are now charging a retired lady R1400 per month which is in correct. We have phoned and we keep being told this is a different department we must call and get given a new number to call. Frankly vodacom you owe us money. We cancelled the contract. We were paying R900 a month for 2 contracts which gave us 2 devices and laptop. The laptop contract should be coming to an end at the end of June. I want the lady that sold the upgrade to be fired or charged my bill for dishonest information and lying. She said it would be cheaper we are now being charged R15000 per month thta is R600 more than before and we just got sim cards which were not used and they were cancelled. Just checked my moms month bill from vodacom this morning and now it is 2800. She is a retired woman and the stress this has caused her has given her shingles and increased her high blood pressure to a serious level. Now if my mom has a stroke due to this I will sue vodacom for causing it. We are not paying your 2800. We have cancelled that numerous times. We want to be refunded our money that you have taken from March till now. You should pay for the doctors bills as well for causing my mother this stress at her age. She doesn't need this and did the right thing and you guys still can't get it right.

Vodacom you are ****. Your service is terrible. You are a multi million probably billion company that doesn't give a stuff about there clients. You make it impossible for things to be sorted out and for a complaint to be solved. You think you are clever by passing the buck of responsibilty from one department to the next. All you want is the money. I will now take this matter further until I find justice for what you have done to a 68 year old woman. We cancelled in March the 3rd it is now the 28th of June and it has not been solved. Thanks for being so **** that you have now made it my issue and I have to waste my time trying to get this sorted out.