1 reviews | Active since Sept 2014

19 Dec 2016, 07:22

******* and *****

<p>Not only has Vodacom **********ly taken money from my bank account for someone else's cellphone contract, but the staff at Vodacom lie about the money being refunded to me.</p> <p> </p> <p>Firstly Patronella Mathebula, a call centre agent **** about me being refunded with 7-14 working days (it's been 4 months), now Safiek who responded to my previous Hellopeter post has also told the same lie, he PROMISED that I'd be refunded within 7-14 working days (it's been 20 days).</p>

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Replies (1)
Vodacom
Vodacom's reply19 Dec 2016, 09:03
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,