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Celest M

1 reviews | Active since Aug 2014

10 Jun 2020, 11:13

******* AND *****!!!!

******* billing and **** promises!!! I wanted to cancel my data contract on 1 May 2020 but person at cancellation dept did not take no for an answer and eventually persuaded me to take 100GB for R250 telling me that from end of June 2020 I would end up paying LESS for my Vodacom account than the approx R900 I was paying. BUT THEN I GET THE BILL FOR END OF JUNE - SHOCKER!!!! I am charged MORE THAN DOUBLE THE AMOUNT !!!!!!!! Then phone "Customer Service" (as if it really exists!!!) spoke to NOTHLANHLA who said in so many words that their agent was "NOT TRUTHFUL when he said to me I will be paying less". She transferred me to NOMSA at the upgrades department in within 2 minutes of trying to explain to NOMSA, I was cut off transferred to Vodacoms "rate our service". UNACCEPTABLE UNACCEPTABLE - NO SERVICE - I DO NOT RECOMMEND VODACOM AT ALL - ******* AND *****!!!!

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Replies (2)
Vodacom
Vodacom's reply10 Jun 2020, 13:39
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
CM
Celest M's update11 Jun 2020, 08:41
Reviewer Update
24 HOURS LATER AND STILL NOBODY FROM VODACOM CONTACTED ME. FOR PUBLIC OUT THERE WANTING TO UPGRADE OR TAKE OUT NEW CONTACT - BEWARE OF TAKING OUT CONTRACT WITH VODACOM!!!! ******* ALL OF THEM AND ALL EMPTY PROMISES! NO CUSTOMER SERVICE - EVEN IF YOU HAVE BEEN CLIENT FOR MORE THAN 20 YEARS! LUCKILY THERE ARE OTHER PROVIDERS OUT THERE.