lM
lethinjabulo M

1 reviews | Active since Aug 2016

29 Dec 2016, 06:14

******* and *****

<p>I'm so ****en tired of Vodacom *****ing my money. I'm supposed to be paying 500 for my contract and these ****en ******* are taking 800 from me. That 300 of my money being ****** from me from these ****en asses. After them telling me that they won't deduct money until the issue is resolved they go and deduct money again. *****. You think dealing with their escalation department will help you but they are as useless as they come. They ignore your calls and emails and keep *****ing from me. I want to closed my contract and return their stupid data eating device NOW even. I'm so annoyed and disappointed by how these people treat their customers. DON'T EVER GET A CONTRACT WITH THESE Idiots. They will ***** your money every ****en month. Worst decision I have ever made was moving from MTN to Vodacom. </p>

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Replies (2)
Vodacom
Vodacom's reply29 Dec 2016, 08:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply28 Feb 2017, 15:52
Official

Good Day

Thank you for making us aware of your complaint.

We are sorry to hear of the circumstances under which your posting has reached us.

As per my email communication, we have provided feedback on your query and believe that your matter is now resolved.

I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Kind Regards
Vodacom Escalations Support