1 reviews | Active since Mar 2015
*******
I had a contract with Vodacom ending Dec 2013.Cancelling my contract was a task on its own as someone messed up with the end date. Through a lengthy task i thought this was rectified <br> Vodacom has been debiting my account since Jan 2014 to July 2014<br> i had received a call from Vodacom stating that my query has been forwarded to the cancellation dept and someone would contact me regarding the same. no reply<br> I have phoned the cancellations dept who could not help me and they mentioned that the matter is sitting with the legal dept once transferred (to the legal dept) who could not help (see the trend) , they offered to transfer me back to the cancellation dept. I have emailed their legal department with no reply (07/ 2014 )<br> <br> 30/9/2014 Vodacom debited my account again.After being pushed around frm dept to dept they told me that im not entitled to a refund. Only after i contacted the NCC then only did Vodacom contact me (15/01/2015) promising to pay in 14 days. still noting , phoned them again and they promised to pay in 5 days , still nothing. Called them again today and after being pushed from dept to dept nothing reflects and my previous no has been given elsewhere. *******
Thank you for the posting.
The matter has been escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Best regards,
Thank you for the posting.
The matter has been escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Best regards,
