DR
Deon R

1 reviews | Active since Sept 2019

01 Jul 2020, 10:43

*******

My 1st review about this ongoing situation was over 10 months ago (!!!). Vodacom cell mast - placed in ******* proximity to residents in the 1st place - were removed for a building project last year, The project was expected to last 2 years. Since then, myself and adjacent neighbours and businesses have ZERO signal within our properties. We have still been paying monthly contract fees as attempts to cancel were met by demands to pay the full contact balance, while receiving zero cell service within our homes and businesses. Resulting loss of business and the safety implications -especially during lockdown are not acknowledged. Emergency calls are unavailable. Several times now I've received notice that the case had been escalated. Still no resolution. ALLOW US THE RIGHT TO CANCEL THESE CONTRACTS, PORT OUR NUMBERS AND REFUND US 100% FOR THE LAST 10+ MONTHS. FULL PAYMENT FOR ZERO SERVICE IS PLAIN THEFT.

0
Replies (2)
Vodacom
Vodacom's reply01 Jul 2020, 10:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
DR
Deon R's update01 Jul 2020, 11:02
Reviewer Update
Dear Vodacom
I have received this automated response several times, followed by several calls and several 'escalations', all with zero results. You should also be aware that I am in the process of doing a little 'escalating' of my own, (along with several others experiencing the same or similar issue with your company), this time with national news publications.
Regards
Soon to be EX Vodacom Customer(s)