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I cannot believe that Vodacom has taken SOOOOOOOOOOO long to do NOTHING!!!! I had a service request on 22 September, asking that they return money that they *******ly debited.

I DO NOT HAVE A VODACOM ACCOUNT!!!!!

Instead of a refund, they debited my account on 26 September and suggested that it would all be refunded. I then received an email saying: "We have cancelled the LTE solution as requested and we have credited the R-________ into your Vodacom account."

What does this mean because: I DO NOT HAVE A VODACOM ACCOUNT!!!!!

When I reply to the email, I get: "Your Siebel Related email Query / Service Request / Service Call cannot be processed as the SR has been closed"

All i want is my money back!!!!!