MD
Michelle D
1 reviews | Active since Oct 2012
14 Sept 2022, 07:56
*******
Vodacom still has not resolved my issue plus now I am being charged for an upgrade that I did not approve on my fibre. Together with being billed R699 and not 649.00 without our request or consent, we also now missing the new router. Is this normal for Vodacom to ***** from their client????? Charging for something that you did not ask for and also did not receive????
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Vodacom's replyOfficial
14 Sept 2022, 08:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Sept 2022, 08:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Michelle D's updateReviewer Update
15 Sept 2022, 12:01I don't want to pay R699 for any fibre when everyone else is paying R499??? Are you people stupid or something???? Why would I pay more than the rest of SA. Do you think I am a stupid?? Furthermore where is the modem you are billing me for??? Huawei modem on my bill that I don't have!!
MD
Michelle D's update15 Sept 2022, 12:01
Reviewer Update
I don't want to pay R699 for any fibre when everyone else is paying R499??? Are you people stupid or something???? Why would I pay more than the rest of SA. Do you think I am a stupid?? Furthermore where is the modem you are billing me for??? Huawei modem on my bill that I don't have!!