*******!!!!

I purchased a Vkids smart watch for R1400 through the MyVodacom app... Thinking I could trust the buy as Vodacom is what I thought a reputable company. I was so wrong. The watch was delivered without a Vsim and the watch does not register on the TCL move app-qr code invalid. I have been calling Vodacom *** for 3 weeks,no help, pushed around rudely,i asked for a manager and my request was denied everytime. I have sent emails to ***, no reply... No call back. All I want is for them to collect their useless product and refund my money. The absolute lack of client care is disgusting and the staff are rude and unempathetic. I have been to Vodacom store and the tell me because I bought it online I have to call ***..what nonsense is that... So as a client it's not their problem that I have bought their Vodacom product from Vodacom. I must call a useless call centre and send emails to an unattended mailbox. Returns must be done in 14days but they sure as hell make it impossible to do so. I bought the item on the 11th April 2022,been emailing and calling them from 19th April 2022 and to date not one call was received on my emails. It's absolutely absurd how they are allowed to ***** my money.