PK
Peggy K

1 reviews | Active since Jun 2020

17 Jul 2020, 14:56

*******

I think Vodacom are ******* - They have been debiting my account for nearly 2 years for a service I cancelled in October 2018. I have tried everything on their website to contact someone as we are now residing in Botswana and cannot get to a shop to speak to anyone. I have reported it via the phone to their helplines without any luck. I wrote a review in early June and still am waiting for their promise of a service agent to contact me- to date nothing.

0
Replies (2)
Vodacom
Vodacom's reply17 Jul 2020, 15:49
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
PK
Peggy K's update17 Jul 2020, 16:07
Reviewer Update
please contact us via email *** or gouldgol***lobal.co.za as we are currently residing in Botswana.