1 reviews | Active since Mar 2017

08 Aug 2017, 11:14

*******!!!!!!!!!

<p>Now I am not perfect, and as a result, I fell behind on my account, as many before me have. When I was back on my feet, I made a concerted effort to catch up. I contacted Vodacom and asked them for a settlement balance. I then settled my account in full with Vodacom and confirmed that they had received payment. I was told that everything was resolved and I would receive a settlement letter via e-mail. Instead, I was the lucky winner of more invoices?? I contacted them and was told that I had to pay an additional R3684 for?? So, you ask to settle your account, do it, confirm it, and then they just decide that more needs to be paid? Lets talk about the attrocious call centre service. Multiple dropped calls. 30 call attempts in a single day to get confirmation on a payment. I am truly disgusted after 18 years of being loyal to this company.</p>

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Replies (2)
Vodacom
Vodacom's reply08 Aug 2017, 11:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

's update10 Aug 2017, 14:31
Reviewer Update

This year?