******* !!!

I signed a new cell phone contract at N1 City Vodacom - Rochelle assisted me and ever since May 2019 the wrong premiums have been deducted from the bank account. I went to Rochelle at the end of May to show the wrong amount being billed - she saw that it was the wrong upgrade discount being charged and sent an email to head office. I then got a sms and email saying that what was being billed was correct !? I signed a contract for a monthly premium of R468.50 - but I have been charged in excess of R472.00p/m. Now it is bad enough that after 3/4 months the accumulated minutes, data or even SMS's is deleted/taken away from me, EVEN THOUGH I PAY FOR THIS EVERY MONTH !!! Surely if I do not use all my talk minutes, data or even SMS's over the 24 month period, it still belongs to me, I pay for it - but no - Vodacom *****s from me !! And now they even ***** more, they charge me more than what I signed on my contract - I DON'T CARE WHOSE FAULT THIS IS, but I want to be refunded from May of the extra money they have deducted from my account - MY SIGNED CONTRACT IS FOR R468.50P/M - AND MY CONTRACT IS BINDING - SO PLEASE !!!!! STOP *****ING FROM ME - MONEY AND TALK MINUTES/DATA & SMS'S. !!!!!!