Hellopeter
Share Your Experience

1 reviews | Active since Dec 2016

12 Feb 2019, 08:24

*******!!!

Dear Vodacom.

How the hell can you keep *****ing my airtime. Yesterday I purchased R250 airtime and converted R149 to data... No phone calls made. Then this morning BAM... My airtime is now at R79.99... How the hell you gonna remove airtime if I didn't make a call and I have Flippin data... This isn't the first time this **** happens and I go from having airtime to having noting, you can't blame my data because I have data. So what's your excuse and I want a print sent to me of my transactions I wanna see how you robbing me.

0
Replies (3)
Vodacom
Vodacom's reply12 Feb 2019, 09:07
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team        

Best regards,

Vodacom
Vodacom's reply12 Feb 2019, 11:58
Official
Dear Customer

As per our telephonic conversation today we have cancelled the content services and credited your account with airtime.

Regards,

Vodacom Consumer Website Team

Best regards,

's update12 Feb 2019, 13:00
Reviewer Update
Hi there, Thank you so much for your help with the matter.