AJ
Alex J
1 reviews | Active since Dec 2014
05 Feb 2019, 11:48
*******
I bought over R200 over 2GB data this morning, and every 5 minutes I get updated that the data is being depleted. 30 min later, the data bundle was completely finished. I was not using my phone over that period, closed ALL my tabs, all my social media accounts. So Vodacom just takes money and *****s that data even when the phone is not in use? What kind of ******* is this?!?!?! And it’s not the first time either. DISGUSTING service from an even more disgusting company
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Replies (2)
Vodacom's replyOfficial
05 Feb 2019, 13:59 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Feb 2019, 13:59
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Feb 2019, 14:20 Good day
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
We tried calling however was unable to get hold of you after numerous attempts. Kindly let us know if you need further assistance alternatively contact our call centre on 082 135.
We apologize for the inconvenience.
Vodacom Consumer Website Team.
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
We tried calling however was unable to get hold of you after numerous attempts. Kindly let us know if you need further assistance alternatively contact our call centre on 082 135.
We apologize for the inconvenience.
Vodacom Consumer Website Team.
Best regards,
Vodacom's reply05 Feb 2019, 14:20
Official
Good day
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
We tried calling however was unable to get hold of you after numerous attempts. Kindly let us know if you need further assistance alternatively contact our call centre on 082 135.
We apologize for the inconvenience.
Vodacom Consumer Website Team.
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
We tried calling however was unable to get hold of you after numerous attempts. Kindly let us know if you need further assistance alternatively contact our call centre on 082 135.
We apologize for the inconvenience.
Vodacom Consumer Website Team.
Best regards,