JH
Johan H
1 reviews | Active since Aug 2013
26 Sept 2018, 07:49
*******
Vodacom does not want to refund airtime that I bought in error. The transaction is not even 15 minutes old and they refuse to refund me the airtime. Being a customer with them for 18+ years and they cannot even refund me. What is wrong with this company?
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
26 Sept 2018, 09:09Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Sept 2018, 09:09
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
26 Sept 2018, 10:42Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, we have advised accordingly.
Regards
Consumer Website Team(
Best regards,
Vodacom's reply26 Sept 2018, 10:42
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, we have advised accordingly.
Regards
Consumer Website Team(
Best regards,