1 reviews | Active since Apr 2015
I have lodged a complaint with vodacom on Thursday, 14th May, 2015. The reference number given to me is ***. I spoke to a guy called Percy. I have been billed for data which I have not been using. I made it very clear to Percy that I want to cancel all 3 of my vodacom contracts, and I will not be held accountable for any charges which occur after the 14th May 2015. I need a representative form Vodacom to come to my house and show me exactly what data I am been billed for, when my phones are always connected to my WiFi network. I received an sms from vodacom telling me that I must settle my account to avoid extra charges. I WILL NOT settle this account until I have been shown in detail why I am been billed for something I am not using. Dear Vodacom if a Representative does not make the time and effort to come to me personally, YOU WILL BE ACCOUNTABLE for the extra cost which i will be charging you. Now I guarantee you that once this has been posted, I will get a speedy reply, yet I am still waiting to hear from someone with regards to the complaint I made last Thursday. Please do not call me unless you are going to make an appointment to and explain the huge costs I am paying.
Best regards,
Best regards,
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