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Last month Vodacom contacted me stating they noticed i was using more data and paying more than i should. so they offered me 10gigs of data with a free router for R150 pm. After asking the necessary questions i was happy to go ahead. Only to find out on receiving the router that the data promised that was to be loaded onto my phone was loaded onto the router which is not what was agreed to. so i contacted vodacom to cancel the contract and take back their router. after 10 days no one bothers to collect the router so i phoned again. they collected the following week. i then phoned that Friday to cancel the contract as per vodacom they stated i had to wait 3 working days. So that Monday i contacted them only t be told that it was cancelled and confirmation will be sent via sms and i will be credited for what they have charged me. i get invoiced at the end of the month the amount being R1655 only to see that VODACOM has taken R1910 off my account. after contacting vodacom the contract was never canceled neither was the number as requested of which i got smses stating t was all closed . and i must wait 7 days for this to be sorted! NO I WILL NOT WAIT 7 DAYS YOU PEOPLE STUFF UP TAKE MONEY OUT OF MY ACCOUNT WITHOUT MY PERMISSION FOR SOMETHING I PHONED AND CANCELED AND WAS CONFIRMED NOW I MUST WAIT 7 DAYS. I HAVE NOW WAITED 5 DAYS STILL NOTHING then i get a message case closed NO IT IS NOT CLOSED WHERE IS MY MONEY YOU OWE ME. AND THEN WHEN PHONING I GET PUT ON HOLD FOR HALF AN HOUR CAUSE NOT ONE OF YOUR USELESS STAFF KNOW WHAT IS GOING ON OR WHAT THEY DOING !!!!!! NO ONE COMES BACK TO ME SAYING THIS IS WHAT IS HAPPENING THEY JUST LEAVE ME HANGING. NOW I WANT MY REFUND OF MY MONEY BACK FOR A CONTRACT I CANCELLED AND DID NOT . WHAT DID YOU THINK I WOULD NOT NOTICE. I AM FED UP WITH VODACOM AFTER THIS I WILL BE CANCELING MY CONTRACT IM DONE....!!!!!!!