GH
GARY H

1 reviews | Active since Mar 2009

19 May 2017, 10:31

*******

<p>My daughter bought a 12 month data package in October 2016. Last month I was suppose to get 1 GB of data on the 28th April. Vodacom sent me a sms saying it would come in but to date nothing has arrived. I went to the Vodacom shop at Keywest and they logged a call. I was phoned and the person who I spoke to first said that I would get the 1 gb but then she phoned back saying that I had already received the 1gb and they would not do anything about. So I lost that GB because it was ****** from me. I then looked at the printout from Vodacom and to my surprise it says that the package would expire on the 27th June 2017 which is only 8 months data. Why am I only geeting 8 months data where is the other 4 months going to. Vodacom is *****ing over R500.00 from me.</p> <p>They brag that they are the best company. I THINK THEY ARE THE WORST. *******.</p> <p>I WANT ALL OF MY DATA WHICH WAS PAID FOR.</p>

0
Replies (3)
Vodacom
Vodacom's reply19 May 2017, 11:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply21 May 2017, 10:16
Official


Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team

Best regards,

GH
GARY H's update22 May 2017, 08:37
Reviewer Update

WHERE DID U GIVE US FEEDBACK. NO ONE HAS PHONED US OR SENT US A REPLY. YOU ARE PATHETIC