SD
Salwyn D
1 reviews | Active since Dec 2011
15 Mar 2018, 10:02
*******!
Good day!
Re: ********** 315
Vodacom is the biggest *******, suddenly I have been charged for Data Usage of R4312.10 . My daughter is currently using the Smart XS+ and I'm using the uChoose Flexi 110 contract. I was never explained that the Smart XS+ is an open line contract, it is Vodacom's responsibility to inform customers accordingly!
I currently have 3 different contracts and been a customer for 8+ years.
I request Vodacom to waived this amount out of goodwill gesture!
I await your response!
Regards Salwyn
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
15 Mar 2018, 10:24Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Mar 2018, 10:24
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Mar 2018, 12:51Good Day Salwyn,
Thank you for taking the time to voice your enquiry. Kindly note that feedback was sent via email on REF: *** this morning to your @profmsa.co.za address.
Regards
Randall
Best regards,
Vodacom's reply15 Mar 2018, 12:51
Official
Good Day Salwyn,
Thank you for taking the time to voice your enquiry. Kindly note that feedback was sent via email on REF: *** this morning to your @profmsa.co.za address.
Regards
Randall
Best regards,
SD
Salwyn D's updateReviewer Update
15 Mar 2018, 17:17FYI
From: Salwyn Dennis
Sent: 15 March 2018 05:16 PM
To: ********** **********
Cc: ********** **********
Subject: RE: Vodacom Feedback
Good day Marvin Timm
AS A ONCE OFF GOODWILL GESTURE – In capital letters is such a sarcastic manner to respond!!!
You expect me to accept this offer as a token of goodwill? This sounds more like a company that want to ripped-off customers or acting like *******!!!
NOTE: 5G of data cost R399 AND 10G of data cost R599 for 30 days….which I would have rather bought instead of doing out of data bundles?
I got a 5GB MBB 24 month - TopUp contract as well, surely I would use this data? Now you expect me to pay R4 312.10 less vat for Data Usage? I could have bought 200G+ data for the data usage I’m billed????
Surely you cannot expect me to pay this ridiculous amount? Please check on you system since when I’ve been a Vodacom customer? Also check my previous statements?
I expect your soonest response in this regard.
Regards
Salwyn
SD
Salwyn D's update15 Mar 2018, 17:17
Reviewer Update
FYI
From: Salwyn Dennis
Sent: 15 March 2018 05:16 PM
To: ********** **********
Cc: ********** **********
Subject: RE: Vodacom Feedback
Good day Marvin Timm
AS A ONCE OFF GOODWILL GESTURE – In capital letters is such a sarcastic manner to respond!!!
You expect me to accept this offer as a token of goodwill? This sounds more like a company that want to ripped-off customers or acting like *******!!!
NOTE: 5G of data cost R399 AND 10G of data cost R599 for 30 days….which I would have rather bought instead of doing out of data bundles?
I got a 5GB MBB 24 month - TopUp contract as well, surely I would use this data? Now you expect me to pay R4 312.10 less vat for Data Usage? I could have bought 200G+ data for the data usage I’m billed????
Surely you cannot expect me to pay this ridiculous amount? Please check on you system since when I’ve been a Vodacom customer? Also check my previous statements?
I expect your soonest response in this regard.
Regards
Salwyn