1 reviews | Active since Mar 2018
*******
For a while now I've seen that my airtime keeps disappearing. And I know how much I should have. because I only ever phone my mom using my 5.
Today I logged into my vodacom account, got redirected to vlive (which I don't even use) Apparently I was right. And vodacom has been *****ing from me. R490 to be exact. I was signed up to P-Squarem-hooked and P-Squarem-games. I cancelled them, and phoned Vodacom. Tembi, bless her heart tried to say that it was my fault. I must have clicked on it. So not only does vodacom ***** and lie. They apparently sign you up to things without your consent. Because I would never go to the vlive store.
So accounts department, please refund the money that you stole from me. Not as airtime, Into my account. And don't dare use the line of "as a gesture of goodwill" This is not a gesture. You stole something that does not belong to you, for a service that was unwanted and not asked for!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Renier
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.
Kindly note that the charges for the VLIVE subscription was a total of R240.00 and this has been credited back to your account as airtime as the charges was deducted from your airtime and wa not added to your Vodacom invoices.
Once again apologies for the inconvenience caused.
Regards,
Vodacom Consumer Website Team
Hafiza Sydow
Best regards,
Dear Renier
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.
Kindly note that the charges for the VLIVE subscription was a total of R240.00 and this has been credited back to your account as airtime as the charges was deducted from your airtime and wa not added to your Vodacom invoices.
Once again apologies for the inconvenience caused.
Regards,
Vodacom Consumer Website Team
Hafiza Sydow
Best regards,