KG
Kendall G

1 reviews | Active since Nov 2017

28 Nov 2017, 09:50

*******

Complete cheats. FOrcing me to pay 20% excess although on document given by Vodacom Clearwater states 10% and i signed that form and cellsure approved that form. i refuse to be ******** into a R3800 payment instead of a R300 signed and approved payement.

I took out insurance to the value of R20k but wont be allowed to take the iPhone 8 plus as my iPhone has been discontinued. I refuse to be forced into taking an older model yet my insurance value is of a iPhone 8 Plus.

I am incredibly aggrevated and angry at the fact that your company is bullying me into something I did not sign off on and into taking something devalued. THis is utter nonsense and will be taking this up on social media for my 30k followers to see how conniving and sly your company and insurance company is.

0
Replies (3)
Vodacom
Vodacom's reply28 Nov 2017, 10:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

KG
Kendall G's update28 Nov 2017, 10:55
Reviewer Update
how when i dont have a phone???!!!!! contact me on my partners phone ***
Vodacom
Vodacom's reply28 Nov 2017, 13:47
Official


Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team

Best regards,