*******!!!

Hi Vodacom

It’s one of your regulars again. (The one you ***** over every month with your ****)

As usual, I don’t know where to begin. So apart from my cell phone contract, I have a wifi router with you guys. The number is ********** 384 (don’t give me that **** about not posting my number here). So a service request was logged on 18/09/2017 when I called the call centre. Data was disappearing from my router without us using it much. So the lady I spoke to logged a SR and credited me 4 gigs. The service request number is 1- ********** ********** . 2 days later and 2 gigs was gone again. When I called the call centre a second time, they couldn’t load more data and said I have to wait for feedback from the data investigations team which I have been doing since the 18/09/2017.

Today I get a sms to say the data on my router has run out. Guess what, I am at work and the router is off at home!!! So I wonder which ghost is using my router. But between you and I, I think you are *****ing my data!!! I call the call centre this morning and get through to Thandi. I give her my router number and ther service request number. She puts me on hold for 9 minutes and goes to check. Comes back and says it still within the turn-around-time of 7-14 working days and “they” are still busy investigating.

So I asked Thandi if I should call back on the 14th day to which she rep**** yes because they are still investigating and if I don’t get feedback I should call on the 14th day. I asked if she can escalate to anyone and she said no she cant. I asked what I should do in the mean-time if my router doesn’t have data ? She puts me on hold for a further 5 minutes and comes back to say my night owl data got used up. When I asked on what, she couldn’t give me an answer.

Then she said she will transfer me to the settlement solutions team to investigate. Got through to Mbali from the solutions team. Mbali wasn’t much help. Her system was down so she said she will call me back. Please upgrade your systems and your consultants!!!

Then here is my second problem. You will see from my previous month’s history that I did an upgrade mid-August 2017 (on my cell number). My package came with a S8+ handset, A J5 which was free and promotional data. Last month, I was charged for the free J5. I had to go through endless problems to get the money credited back to me for the J5. All done and sorted, I though it’s over and I will have no more issues with Vodacom.

Then I see on the Vodacom App that my bill so far is R1980.04. so on the 18/09/2017 when I called to query my data issue, I also queried this. The consultant went through my proposed invoice and guess what, Vodacom is ***ing billing me for the J5 again and also charged me for the promotional data which was supposedly free when I did the upgrade. I query this and the consultant says she can see that on my proposed invoice as well. She also confirms I shouldn’t be billed for the promotional data or the J5 cos both were free but she couldn’t do anything because it is only my proposed invoice and not my final invoice. I would have to wait till 3rd October 2017 for the correct invoice to generate. Chances are that it will be removed off my invoice that will be generated on 3rd October. I don’t believe in chances, certainly not after you guys mess around with my account month after month. SR 1- ********** ********** is the service request for this query. I refuse to wait till 3rd October for my invoice to be generated. Cos then , if you guys get it wrong again, I have to log a 50th service request to have the credit done for the J5, the promotional data and God only knows what other extra charges!!! Then I must wait 7-14 working days which will go passed my debit order date and log another request for a credit again for the refund you take that is incorrect. I want answers.

I want this rectified once and for all. I want all my data back on my router. I want my bill to be corrected on my cell. Stop charging me for a free phone that came with my contract!!! I will not stop, this is going on every social media platform. Keep on the look-out for Hello Peter and Wendy Nola as well. This post is going there too!!! I cant do this every month. I have had enough!!!