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<p>My wife upgraded her existing contract in September 2016. Unfortunately Vodacom continued charging her for the old handset POST THE FULL CONTRACT EXPIRY.</p> <p>Even after numerous complaints and visits to Vodacom in the Garden Route Mall (George), we cannot get Vodacom to credit us for the extra charges (2 handsets and a "Free" device, that came with the "new" contract) for 4 months in a row now.</p> <p>Every visit, we are told that it will be rectified. Every month they keep on charging extra. I have been shown on the "Morpheus" system that the problem was logged, but NO RESOLUTION. Vodacom is only interested in maximising profits, not customer service. If I was a corporate client, things would have been different.</p> <p>Rick du Preez <br />(George, Garden Route, South Africa)</p>