1 reviews | Active since Nov 2016

04 Apr 2017, 13:30

*******

<p>On 01/03/2017 at 11h30, I decided to CANCEL my contracts with Vodacom. Both were due for an upgrade in about November 2016. But before I made any decision, I had another problem to sort out with them (being charged for a device and contract that I did NOT have!). Once that was sorted out, I opted to cancel but, to keep my numbers, to have them converted to prepaid.</p> <p>This month I get a debit of R3074!!!!!!!!!!!!! For prepaid accounts?????</p> <p>Phoning the call centre is an absolute joke! Nobody knows WHAT they are talking about. I have spoken to FOUR different people from THREE different departments!</p> <p>I have had endless problems with Vodacom. ENDLESS! And now THIS?????</p> <p>All they are, are a bunch of incompetant thieving individuals and corporate bullies!</p> <p>One of the reasons I wanted to cut ties with them, but yet I'm still stuck with their ********* practices!!!</p>

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Replies (3)
Vodacom
Vodacom's reply04 Apr 2017, 15:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

's update04 Apr 2017, 16:52
Reviewer Update

That will then make it the TENTH person I have spoken to!!!!!!!

Nobody knows what they are doing.

Vodacom
Vodacom's reply12 Apr 2017, 15:56
Official

Good day,

Kindly be advised that the credit and refund has been approved and will reflect in your bank account within 3 - 4 days.

We apologise for any inconvenience caused.

Regards,
RM

Best regards,