*******
<p>On 01/03/2017 at 11h30, I decided to CANCEL my contracts with Vodacom. Both were due for an upgrade in about November 2016. But before I made any decision, I had another problem to sort out with them (being charged for a device and contract that I did NOT have!). Once that was sorted out, I opted to cancel but, to keep my numbers, to have them converted to prepaid.</p> <p>This month I get a debit of R3074!!!!!!!!!!!!! For prepaid accounts?????</p> <p>Phoning the call centre is an absolute joke! Nobody knows WHAT they are talking about. I have spoken to FOUR different people from THREE different departments!</p> <p>I have had endless problems with Vodacom. ENDLESS! And now THIS?????</p> <p>All they are, are a bunch of incompetant thieving individuals and corporate bullies!</p> <p>One of the reasons I wanted to cut ties with them, but yet I'm still stuck with their ********* practices!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
That will then make it the TENTH person I have spoken to!!!!!!!
Nobody knows what they are doing.
That will then make it the TENTH person I have spoken to!!!!!!!
Nobody knows what they are doing.
Good day,
Kindly be advised that the credit and refund has been approved and will reflect in your bank account within 3 - 4 days.
We apologise for any inconvenience caused.
Regards,
RM
Best regards,
Good day,
Kindly be advised that the credit and refund has been approved and will reflect in your bank account within 3 - 4 days.
We apologise for any inconvenience caused.
Regards,
RM
Best regards,
