EB
Eric B

1 reviews | Active since Mar 2015

18 Aug 2020, 15:07

*******!

There's no customer service at Vodacom! I've sent several Final Demands for Vodacom to address and action my formal complaints, yet to date absolutely nothing has been done. Confirmation emails are sent automatically with no follow-up to date. Vodacom has ********ly cancelled my free minutes carried over. This is unacceptable and I demanded that my minutes which I've paid for are credited to my mobile account. All calls, emails and social media messages remain unanswered. I'm sick and tired of Vodacom's ******** conduct!

0
Replies (1)
Vodacom
Vodacom's reply19 Aug 2020, 09:06
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team