RV
Robby V

1 reviews | Active since Dec 2011

13 Mar 2017, 11:05

*******

<p>I cancelled my contract wiht Vodacom in JULY 2016....</p> <p>I requested the amount and paid the amount immediately.</p> <p>I kept receiving statements every month and thought they were just to close out the account.....</p> <p> </p> <p>in February money was debited from my account. I then realised that my contract was never cancelled even though my number was ported to Cell C.</p> <p> </p> <p>To me this is theft as i cancelled and followed all procedures.</p> <p> </p> <p>I contacted a branch in rustenburg who lodged a call for me and infromed me that they had fixed it and that they will sort it out and the account is now cancelled.....</p> <p> </p> <p>Imagine my SURPRISE when suddenly March R6500 was debited from my account!!!!!!</p> <p>***..... So now im being charged twice to cancel an account due to VOdacoms incompetence.....</p> <p> </p> <p>I will not stand for it and want my money back or I will take this further.....</p> <p> </p> <p>I WANT MY MONEY VODACOM!!!!!</p>

0
Replies (1)
Vodacom
Vodacom's reply13 Mar 2017, 14:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,