gB
gilbert B
1 reviews | Active since Jan 2010
21 Sept 2019, 10:17
*******
We paid the acc up in July which included aug , then transferred two no’s to the people using the phones and oh boy that’s when the dwang hit the fan . Both no’s got double charged and continually get these damn frustrating automated calls saying the acc in arrears . When you then phone credit control the system shunts you back to customer care and boy oh boy the story is told a million times and all say they can’t help you . So an hour on the phone gets you nowhere and I think this is their way of *****ing from you because after an hour you give up trying sort out their theft of your money So as far as Vodacom go stay as far away from them as possible as they ***** your money
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Replies (2)Vodacom's replyOfficial
21 Sept 2019, 11:19Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Sept 2019, 11:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
15 Oct 2019, 11:55Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply15 Oct 2019, 11:55
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
