1 reviews | Active since Jun 2012
<p>You have been Charging me R150 every month for a 500Mb bundle which is supposed to only cost me R99. This has been going for over a year now! After a query to your call center they clearly indicate they cannot understand why I am be charged so high. I know why, because Vodacom will exploit their customers where ever they find an apportunity. Even on My Bill it clearly says 500Mb and then R150! Then I get messages saying the issue has been resolved and I will be credited. *****! This month again. I check my account and Vodacom again Stole money from me! People should be advised that Vodacom is a pathetic service provider and will find a way to steel your money and will Never rectify any mistakes from their side. Don't allow the exploitation. There are many other very good Cellular service providers available with better coverage and better prices!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you Vodacom for the prompt response. If as you indicated my account will be credited the past year's over charge, then my faith in Vodacom will be restored.
Thank you Vodacom for the prompt response. If as you indicated my account will be credited the past year's over charge, then my faith in Vodacom will be restored.
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