*******!!!
<p>Vodacom sent us a internet router and upon receiving the item we did not accept the parcel and sent it back with them. Since our first contact with them with regards to the router, they have been deducting money from my account!! They are now also refusing to pay back the money for an item that we did not receive and have never used. </p> <p> </p> <p>I have also tried cancelling my cellphone contract but with no avail.</p> <p> </p> <p>This is absurd and they *****ing from their customers! I will never again make use of any Vodacom service. Never.</p>
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Vodacom's replyOfficial
01 Nov 2016, 07:14Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Nov 2016, 07:14
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
03 Nov 2016, 10:44Kindly contact me on my alternative number: ***
's update03 Nov 2016, 10:44
Reviewer Update
Kindly contact me on my alternative number: ***