*******.

<p>I am writing this after trying to get feedback from someone at Vodacom customer care for over 20 minutes.</p> <p> </p> <p>I upgraded my account at the beginning of June - when the call centre agent assisted me she advised that the new price of R150 would be deducted at the end of June as all date, sms's and minutes from the previous agreement would be nil and void after 24 hours - this took place within 12 hours.</p> <p> </p> <p>I checked my bank statement yesterday only to see that R408.50 was deducted. I called vodacom this morning to query this as this was not the agreement. I was then told I was wrong and that the amount is correct??? (So I'm a ****?) I was then told that from the end of the current month I would be charged R208 - when I questioned this I was told that I was originally quoted without VAT? Are you kidding me? It is ******* to quote without VAT!</p> <p>I dealt with someone that couldn't assist me at all, who then transferrred me to the most condescending person I have ever dealt with and then to someone named Katlego who just decided to hang up on me when he couldn't answer my question??</p> <p> </p> <p>I am furious and this is unacceptable! This is certainly not the 1st time Vodacom have behavioured in such an unprofessional manner and i will not stand for it! If someone does not call me back to rectify this situation within the next hour I will reverse the debit order and lay a charge of *****.</p> <p> </p> <p>This is no ideal threat - I plan to follow through with it because I refuse to be bul**** into paying whatever amount this company comes up with!</p>