HS
Henny S

1 reviews | Active since Feb 2011

26 May 2016, 08:23

*******

<p>In April I called in to cancel one of my numbers. After cancellation was processed I received an sms on the number confirming that the number will be migrated to pay as you go. </p> <p> </p> <p>Now a month later I received a Bill for the number that I cancelled. When I called in Vodacom tells me there is no recor of my cancellation yet I have a sms confirmation? I asked to speak to a manager and the consultant put on hold for more than an hour</p>

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Replies (1)
Vodacom
Vodacom's reply26 May 2016, 08:54
Official
Dear Customer, Thank you for making us aware of your complaint. Please note that a consultant will make contact with you in due course to help with your query. Regards, Vodacom Consumer Website Team

Best regards,