Thievery and breach of contract by useless Vodacom

Item: Vodacom
Rating: 1
Author: angie A

Complained about their fibre more than a week ago and their response was they'll "contact us" and now they have just closed the docket with no communication. Problem was we signed up for a fibre on a 10 up 10 down line and now they switched providers and downgraded us to 10 down 2 up without our consent regardless of the fact that we SIGNED for a 10 up 10 down line. Resolve this now please or we will take further action!!!!!!! Contact us on *** now.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

30 Dec 2020, 07:10

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply30 Dec 2020, 07:10

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

angie A's updateReviewer Update

05 Jan 2021, 08:54

3rd time I have written this complaint and the 3rd time you have given me the exact response and no communication has been received from your side! How about you actually sort this out now

angie A's update05 Jan 2021, 08:54

Reviewer Update

3rd time I have written this complaint and the 3rd time you have given me the exact response and no communication has been received from your side! How about you actually sort this out now