Thieve of *******

I am shaking by the extent of my anger while typing this. I've heard of the ******* Vodacom are but wow experiencing it is something different . I have been a client for 13 years and I am disgusted. I call into Vodacom totally excited to cancel my contract as the 25th of August is my last debit going off,but did I anticipate the ******* to start. Agent tells me I have an existing quotation on my account hence she can't process the cancellation,I have to go into a branch.Firstly lord alone knows why that quotation is there.Secondly why the hell must I go into a store to cancell a quotation I have never done ,is there no department on the customer care line that can do it . Cherry on the cake is that they want to rob me with another debit order in September because I never put through a cancellation request before the 5th of August . Talk about taking hard working peoples money just because you can. ******* at its finest . I want my policy cancelled ,whatever quote that's pending for a month I want it cancelled .I refuse to pay another payment in September for a policy that ends in August .