SP
Sanisha P

1 reviews | Active since Nov 2011

25 May 2017, 13:07

*****S- Incorrect Deductions for more than 6 months

<p>I upgraded last year 4th October and move to a cheaper package Uchosee flexi 200 for an amount of R308.50 ( I was due for an upgarde). I was then told that I will still need to pay for the old handset (iphone) and the new handset ( samsumg A3) . yet you are still are charing me R408.00 every month. I am disgusted. How can you still be charging me for a phone that I already paid for in full? I am still being charged for the Iphone I want my money BAC****!</p> <p> </p> <p>Contact me immediatley before I post this on facebook for all to see</p>

0
Replies (2)
Vodacom
Vodacom's reply25 May 2017, 15:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply29 May 2017, 09:36
Official

Dear Sanisha,

Your query has been resolved.

Regards,

Cassandra