CS
Caspar S

1 reviews | Active since Apr 2012

02 Aug 2022, 06:55

*****S!!!!!!!!!

I would like to buy a R399 bundle. I have R60 airtime in my account. I add another R340 which brings me to a total of only R340! In effect Vodacom replaced my existing R60 with R340! So I lost R60!

Okay, so I purchased another R60, but according to Vodacom math: R340 + R60 = R395! So I still don't have enough to buy my R399 bundle. So I added another R10 to my account which brings me to a total of R396! So according to Vodacom math:

R60 + R340 + R60 + R10 = R396!?!

I only need R3 more, so I took the R3 advance option, but still stuck on R396! R3 advance option is useless. Just a gimmick.

Then I loaded another R12 and got to a total of R399.2!

So according to Vodacom math:

R60 + R340 + R60 + R10 + R12 = R399.2 ?!?

So my R399 bundle cost me in total R482!!!

0
Replies (2)
Vodacom
Vodacom's reply02 Aug 2022, 08:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
CS
Caspar S's update25 Aug 2022, 11:31
Reviewer Update
Yes, because you try to phone me on a SIM that is installed in a data modem.