tM
theon M

1 reviews | Active since Apr 2021

28 Apr 2021, 22:19

*****S

i bought a video ticket of 1GB today, just to find out it doesn't work. I contacted the vodacom customer care and the agent that helped me told me that they couldn't refund me.... The video ticket on their vodacom app says you can use it for DSTV now, when i tried to login to my account i couldn't. The agent said it only works if you have SHOWMAX, YET THAT ALSO DIDN'T WORK!!!! My question to them is why do they advertise it and when people buy the ticket then you find out it doesn't work.... Vodacom is a bunch of *****s.

0
Replies (1)
Vodacom
Vodacom's reply29 Apr 2021, 07:36
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team