*****s and *****

<p>I recently contacted Vodacom to cancel my Red Advantage contract, since I do not need a new device, I decided to move to Pay As You Go. Upon calling the call centre to request the change, the consultant then convinced me to stay on an airtime and data contract. He offered me R500 airtime, 1Gig Data and 25 Free SMSs for only R365. I also got to keep my minutes and my data from my old contract. It seemed to good to be true. And it was.</p> <p> </p> <p>This morning I woke up with no Data, no SMSs, and R935 of airtime. I phoned the call centre to rectify the matter. I've made 4 calls since 7am. 1st call, 10mins no answer. 2nd call, 10mins no answer, 3rd call, 3 consultants later, and I was promised to have data and SMSs loaded and that someone would get back to me aobut the airtime and data that I've lost due to the contract change.</p> <p> </p> <p>Then, when I checked if the data had been loaded, I could suddenly not use my phone at all - my line was disconnected. So back to the call centre, 2 consultants, 50mins later and still holding...</p> <p> </p> <p>It appears that no one can now help with the lost airtime and data, neither can I be signed up for the new contract that I was promised. This is nothing short of THEFT - losing data and airtime I have already paid for. Vodacom also employs ***** - I am promised the moon and stars, but when it came to delivery, no one could explain what was going on. I have also wasted 2 hours on the phone today, productive working hours I will never get back.</p> <p> </p> <p>I would strongly advise that Vodacom is not considered for your next contract upgrade. </p>