LB
Lisl B
1 reviews | Active since Nov 2011
03 Nov 2020, 09:39
*****s!
Vodacom put an extra contract on my name and gave me two phones instead of one after THEY called ME and asked if I want to upgrade in August! I called the same day and requested that they send a courier to pick up the extra phone and cancel the contract! it took the couriers over a month to pick it up! Then they said they did not receive the phone. Then they did after I gave the Guess what!? It's not! Now they debited my bank account with over R400 instead of R170! Now when I try to call the call center they blocked my number! So this is my only way of communication. Sort this out quickly and give back my money! I have the cell phone number to give in a PM. This is my SECOND complaint about the same matter! How can you block me! It is my account and my money! I will report Vodacom to the BBB if this is not corrected today and my money refunded!
Helpful (0)
Replies (3)0
Replies (3)LB
Lisl B's updateReviewer Update
03 Nov 2020, 09:41This was my first complaint:
Cheated with 2 contracts and wrong price! In August someone from Vodacom phoned and asked if I want to upgrade my phone. I said yes. They offered me a Galaxy A01 for R90 a month. When the phone was delivered I also got a Galaxy Core. I immediately phoned them on the same day and asked what was going on, They said I had a upgrade for R175 (NOT R90) and an extra contract for R125 for the Galaxy Core. I said come get the phone and cancel the contract. It is now the 23 of September, nearly a month later and no-one came to get the phone. I phoned again and they said the couriers are busy but they will come. I said well cancel the contract so long that I don't want and did not ask for. They said they cannot till the phone is returned. I said but its your fault: first the contract not asked for and now not being picked up and I have to pay the R125 but it will be refunded! We all know what that means: calling and calling and asking where is my refund? Nobody can also tell me why it is R175 and not R90. And the old contract they said will be cancelled and the upgrade is in its place. They better not charge me for the old contract, They called me and offered the upgrade and now it is a mess that I want fixed! Vodacom better not charge me for the extra phone or the old contract or I will cancel everything and they can come and get both the phones!
Cheated with 2 contracts and wrong price! In August someone from Vodacom phoned and asked if I want to upgrade my phone. I said yes. They offered me a Galaxy A01 for R90 a month. When the phone was delivered I also got a Galaxy Core. I immediately phoned them on the same day and asked what was going on, They said I had a upgrade for R175 (NOT R90) and an extra contract for R125 for the Galaxy Core. I said come get the phone and cancel the contract. It is now the 23 of September, nearly a month later and no-one came to get the phone. I phoned again and they said the couriers are busy but they will come. I said well cancel the contract so long that I don't want and did not ask for. They said they cannot till the phone is returned. I said but its your fault: first the contract not asked for and now not being picked up and I have to pay the R125 but it will be refunded! We all know what that means: calling and calling and asking where is my refund? Nobody can also tell me why it is R175 and not R90. And the old contract they said will be cancelled and the upgrade is in its place. They better not charge me for the old contract, They called me and offered the upgrade and now it is a mess that I want fixed! Vodacom better not charge me for the extra phone or the old contract or I will cancel everything and they can come and get both the phones!
LB
Lisl B's update03 Nov 2020, 09:41
Reviewer Update
This was my first complaint:
Cheated with 2 contracts and wrong price! In August someone from Vodacom phoned and asked if I want to upgrade my phone. I said yes. They offered me a Galaxy A01 for R90 a month. When the phone was delivered I also got a Galaxy Core. I immediately phoned them on the same day and asked what was going on, They said I had a upgrade for R175 (NOT R90) and an extra contract for R125 for the Galaxy Core. I said come get the phone and cancel the contract. It is now the 23 of September, nearly a month later and no-one came to get the phone. I phoned again and they said the couriers are busy but they will come. I said well cancel the contract so long that I don't want and did not ask for. They said they cannot till the phone is returned. I said but its your fault: first the contract not asked for and now not being picked up and I have to pay the R125 but it will be refunded! We all know what that means: calling and calling and asking where is my refund? Nobody can also tell me why it is R175 and not R90. And the old contract they said will be cancelled and the upgrade is in its place. They better not charge me for the old contract, They called me and offered the upgrade and now it is a mess that I want fixed! Vodacom better not charge me for the extra phone or the old contract or I will cancel everything and they can come and get both the phones!
Cheated with 2 contracts and wrong price! In August someone from Vodacom phoned and asked if I want to upgrade my phone. I said yes. They offered me a Galaxy A01 for R90 a month. When the phone was delivered I also got a Galaxy Core. I immediately phoned them on the same day and asked what was going on, They said I had a upgrade for R175 (NOT R90) and an extra contract for R125 for the Galaxy Core. I said come get the phone and cancel the contract. It is now the 23 of September, nearly a month later and no-one came to get the phone. I phoned again and they said the couriers are busy but they will come. I said well cancel the contract so long that I don't want and did not ask for. They said they cannot till the phone is returned. I said but its your fault: first the contract not asked for and now not being picked up and I have to pay the R125 but it will be refunded! We all know what that means: calling and calling and asking where is my refund? Nobody can also tell me why it is R175 and not R90. And the old contract they said will be cancelled and the upgrade is in its place. They better not charge me for the old contract, They called me and offered the upgrade and now it is a mess that I want fixed! Vodacom better not charge me for the extra phone or the old contract or I will cancel everything and they can come and get both the phones!
Vodacom's replyOfficial
03 Nov 2020, 11:47Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Nov 2020, 11:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LB
Lisl B's updateReviewer Update
06 Nov 2020, 12:22Still no reply or resolution. CALL ME ASAP! Still waiting for a call from Mpho since yesterday. The phone was returned and received by Vodacom so cancel the contract ASAP!!!!! She had to check at the warehouse for the phone and call me back!
I can't keep wasting time with this issue! An *********** and unhelpful company. Fix your mistake! My contract is R200 a month! That's it! one contract!
I can't keep wasting time with this issue! An *********** and unhelpful company. Fix your mistake! My contract is R200 a month! That's it! one contract!
LB
Lisl B's update06 Nov 2020, 12:22
Reviewer Update
Still no reply or resolution. CALL ME ASAP! Still waiting for a call from Mpho since yesterday. The phone was returned and received by Vodacom so cancel the contract ASAP!!!!! She had to check at the warehouse for the phone and call me back!
I can't keep wasting time with this issue! An *********** and unhelpful company. Fix your mistake! My contract is R200 a month! That's it! one contract!
I can't keep wasting time with this issue! An *********** and unhelpful company. Fix your mistake! My contract is R200 a month! That's it! one contract!