RK
Roxanne K
1 reviews | Active since Mar 2015
02 Nov 2017, 10:13
*****'S!
Good day,
Please can someone advise why my instalment was R586.48 this month?
I had agreed to R150.00 airtime a month which was meant and was for a while R288.49 = This means that I have paid an extra R297.99 this month.
How is this fair? You guys can’t keep *****ing from people and get away with it.
I have also picked up that you guys have now given me data and airtime – I don’t want all this ****. I just want to pay what I had agreed to which was R288.49 and get my R150.00 airtime.
Please can we arrange for someone to call me urgently and arrange for the refund to be done.
You can contact me on **********
I would honestly LOVE to leave you guys for good!
Best Regards, Roxanne Koumaras
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
02 Nov 2017, 10:37Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Nov 2017, 10:37
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Nov 2017, 11:16Good Day Roxanne,
Thank you for taking my call earlier. Please note that this matter was resolved.
Regards
RO
Best regards,
Vodacom's reply02 Nov 2017, 11:16
Official
Good Day Roxanne,
Thank you for taking my call earlier. Please note that this matter was resolved.
Regards
RO
Best regards,