TH
Tanya H

1 reviews | Active since Oct 2024

29 Oct 2024, 11:51

They ***** YOUR MONEY AFTER YOU HAVE CANCELLED 2 TIMES ALREADY

Good day

I have tried to cancel a contract with Vodacom. When I cancelled it on the 19th of July 2024 ref ***. They said the last debit order will be end of August. Than they debited again funds from my account in September 2024. When I called them, they advised me it was never cancelled and an error was made. Due to their error, they have debited just now on 29th of October again after I spoke to them on the 9th of October 2024 to query the deduction of September 2024. Now they took funds again from my account. I am going to take this matter further!!!!!!!!!!!!!!!!!They are ******* that take your money and say an error occured but Vodacom does not take Accountability for their errors.

0
Replies (2)
Vodacom
Vodacom's reply29 Oct 2024, 12:19
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team 
TH
Tanya H's update31 Oct 2024, 07:19
Reviewer Update
Good morning

I am still wiating for a call from Vodacom. They just ***** your money!!!!I want my money back!!!!! I am taking this matter furtherrrrrrrrrrrr!!!!