JF
James F

1 reviews | Active since Jun 2016

16 Jun 2016, 16:29

They worst service. VODACOM

<p>I upgraded my phone 2 weeks ago at an Vodacom data store in baywest mall,PE. I was told that the Bluetooth speakers was out of stock and that they will get back to me within 2 days, as they were expecting stock. The week went by and nothing happened, I returned to the store and the lady went into the back and spoke to someone and came out and wrote down my details and said the would get back to me the following day, 4 days later I was called by Vodacom, but they was oblivious to the issue and they simply wanted to know how my upgrade experience was. I told them the whole story and they apologize, BUT DID NOTHING!!. I sent a email to vodacom directly but they ignored it completely. Today my wife went to store and told the lady there Im on the verge of cancelling my contract if I did not receive feedback from them, the lady went into the back and spoke to someone and came out and wrote down my details in the same book that they wrote in the first time and they said again “they will get back to me”.</p> <p>This is not so hard. If you can’t give me what you promised then give me something else. The fact that the person charge at the data store in bay west mall doesn’t even have the decency to speak to us face to face really ****es me off. </p>

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Replies (2)
Vodacom
Vodacom's reply17 Jun 2016, 06:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

JF
James F's update11 Jul 2016, 17:27
Reviewer Update

And so vodacom finally gave me this ****y earphone as compensation.on closer inspection i found it has already been opened...and the bocks is damaged the quality was so bad i gave it away

To make thinks worse the batery is starting to fail on my brand new s7!!!!!!!

*** is wrong with vodacom.it is overwelningly clear that large corparations like this has no sence of quality or honor.they just want your money.and if you have a problem with them...well sorry for you..ive been with vodacom for 10 years but I wont make that mistake again.and im urging anyone to spend your money elswhere.