THEY WILL NEVER CONTACT YOU, IF YOU ARE LUCKY AND BE CONTACTED THEN YOUR ISSUES WONT BE RESOLVED.

TIME TO LEAVE VODACOM, THEY ARE ****MING ME OF MY VODAPAY WALLET FUNDS I have been locked out of my VodaPay wallet for several days due to a FICA update requirement that the app is forcing me to complete. Every time I attempt to upload my Smart ID card through the in-app process, the system rejects the upload without any clear explanation or error detail.

I have attempted this multiple times over three consecutive days using valid, clear images of my Smart ID. The uploads continue to fail.

When I contacted Vodacom support for assistance, I was told there is nothing they can do. This is unacceptable. I am being denied access to my own funds due to a broken internal system, and the support team has offered no resolution, no alternative channel, and no timeline for a fix.

I am requesting: 1. Immediate escalation to the VodaPay technical team to resolve the upload failure 2. An alternative FICA verification method (e.g. in-store or manual submission) 3. Full restoration of access to my wallet without further delay

If this is not resolved promptly. Vodacom’s reply 24 Mar 2026 at 07:28 Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team.